Car dealership front office is the area of the
car dealership where customers or visitors ask for inquiry or any
other help where face to face communication occurs. one example of
service falls under this category is reception and sales man in a
car dealership where customers asks about the cars and services,
charges & others either face to face or via telephone.
(a) Choose the above example: Create a
Fishbone Diagram and show why the process is not as efficient or as
correct as it needs to be.
(b) Develop a process chart for the process that you
described in part (a)
Note: (please, process chart is important)