Part One: We are often told that kinesics (non-verbal
communication) accounts for a significant percentage of what is
communicated. For each of the following scenarios, provide FOUR
examples of how non-verbal communication may help and hurt the
“message” the sender is attempting to convey. Please provide two
“helps” and two “hurts” for each scenario. NOTE: some of these
scenarios involve non-face-to-face communication. Electronic
communication can most certainly be non-verbal as well.

1. Recent college graduate on his first interview. (Two ways
some non-verbal cue can help his “message” and two ways some
non-verbal cue can “hurt” his message).

2. Sales representative using e-mail to persuade a client to
increase their order for next year . (Two ways some non-verbal cue
can help her “message” and two ways some non-verbal cue can “hurt”
her message).

3. High School senior approaching a girl at lunch, in the
cafeteria, to ask her to the Homecoming Dance. (Two ways some
non-verbal cue can help his “message” and two ways some non-verbal
cue can “hurt” his message).

4. A career politician talking to registered voters at a train
station, attempting to convince them to vote for her for City
Council. (Two ways some non-verbal cue can help her “message” and
two ways some non-verbal cue can “hurt” her message).

5. College freshman “texting” his professor to inquire about
receiving extra credit for the class. (Two ways some non-verbal cue
can help his “message” and two ways some non-verbal cue can “hurt”
his message).

Part Two: What differentiates functional conflict from
dysfunctional conflict? Within groups, negotiations usually center
around either the task (the job the group should be doing) or
maintenance (the social relationships of the individuals working
together). When do you feel a focus on the maintenance of the group
can be considered functional conflict? Give one specific example to
support your answer.