Question: Question 16 2 pts True or False: Transactional level of trust is the highest level of trust that …

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Jun 13, 2022

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Question: Question 16 2 pts True or False: Transactional level of trust is the highest level of trust that …

by | Jun 13, 2022 | Questions & Answers


Question 16 2 pts

True or False: Transactional level of trust is the highest level
of trust that is required in a proactive approach to the
relationship; requires maximum effort and time to earn, maintain,
and grow. The repercussions of losing trust at the Going Deep level
is severe.

True

False

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Question 17 2 pts

True or False: Having credentials – such as a Law Degree – is
one way to improve trust with a client.

True

False

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Question 18 2 pts

True or False: Over-promising and Under-delivering is setting
upfront expectations with customers that are fair, appropriate, and
aligned with company precedent while taking active steps to exceed
these expectations in a manner that does not comprise the quality
of the product/service.

True

False

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Question 19 2 pts

True or False: According to the textbook the differentiating
factor between Listening and Active Listening is the level of
concentration the receiver applies to the conversation.

True

False

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Question 20 2 pts

True or False: Influentials prefer to weigh in on purchasing,
but do not have direct impact on the chief decision-maker.

True

False

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