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QUESTION 5 Which of the following could be considered characteristics of a project champion? Executive-level supporter of the process improvement Provider of authority to make changes and reallocate responsibilities O Maker of tough decisions required to achieve project goals O All of these are characteristics of a champion. Only a. and b. QUESTION 6 Process change efforts can be difficult for employees who identify with the way the work is done; they may need help to understand that the process is problematic, not their work. True False QUESTION 7 People are less likely to support a change they have helped create True O False